ChatBenchmark · Legal document

Terms of Service

Last Updated: August 28, 2026

These Terms of Service ("Terms") govern your use of the services operated by Processifier Sp. z o.o., ul. Józefa Piusa Dziekońskiego 1, 00-728 Warszawa, Polska, KRS: 0000932013, NIP: 7011059822, REGON: 520497564 ("ChatBenchmark", "we", "us"). By placing an order, creating an Account, or using the Service, you agree to these Terms.

ChatBenchmark is a business-to-business service. The Service is intended for businesses, professionals, and legal entities ("Customer", "you"). If you are a consumer using the Service for personal, non-business purposes, please do not use ChatBenchmark — these Terms are not designed for consumer use.

These Terms consist of General Provisions (Sections 1–12), which apply to all Customers, and product sections: Section A — One-Time Visibility Audit and Section B — Annual Monitoring. Subscription plans are governed by Sections 5, 6, and 9. The products currently offered for purchase are listed on our website. In the event of a conflict between the General Provisions and a product section, the product section prevails for that product.

1. What ChatBenchmark Is (and Isn't)

ChatBenchmark measures how brands and competitors appear in AI-generated responses. Depending on the product, the Service:

• Performs one-time visibility audits: a fixed set of queries submitted to multiple AI models, analyzed and delivered as a report (Section A)
• Monitors brand and competitor mentions in responses from large language models (LLMs) and AI search features on a recurring basis
• Analyzes sentiment, citations, source attribution, and share-of-voice across multiple AI providers
• Detects potential hallucinations in AI-generated content about monitored brands
• Provides reports, dashboards, scores, and alerts based on collected data

What ChatBenchmark does not do:

• Does not influence or manipulate how brands appear in AI responses. We observe and report — we do not intervene.
• Does not guarantee that all brand mentions across all AI models will be detected. AI responses vary by model, time, and context.
• Does not guarantee the accuracy of AI outputs. Responses come from third-party AI providers and SERP services and may contain errors, hallucinations, or outdated information. We report what AI models say — we do not verify whether it is true.
• Does not guarantee visibility outcomes. Implementing recommendations does not guarantee any position, mention, or citation in AI responses.
• Does not provide business advice. Sentiment scores, rankings, and metrics are analytical estimates, not verified facts. You are solely responsible for any business decisions you make based on ChatBenchmark data.
• Does not control AI providers. Third-party AI providers may change their models, APIs, pricing, or availability at any time. This may affect results and does not constitute a breach of these Terms.
• Results depend on configuration. The quality and relevance of results depends on the brand, competitor, and query configuration approved by you.

No personal data in AI queries. When we send queries to AI providers, we transmit only brand names, competitor names, keywords, and generic marketing prompts. We do not include any personal data in any query sent to AI providers. You must not include personal data in prompts, keywords, project names, or competitor names. See Section 3.

2. Account & Access

Account creation. An Account is created either (a) by registration — providing your email address and full name and setting a password, verified by a confirmation code — or (b) automatically upon a paid Audit order, as a pending account linked to the email address provided at checkout. Pending accounts are accessed via one-time login links sent by email; setting a password is optional unless you purchase ongoing access to the application.

Your responsibility. You are responsible for maintaining the confidentiality of your login credentials and one-time login links, and for all activity under your Account. If you become aware of unauthorized use, notify us at support@chatbenchmark.com.

Team access. You may invite additional users and assign them roles. You are responsible for the actions of all users authorized under your Account.

Business use. Your Account is for your organization's internal business use. You may not resell, sublicense, or share access to the Service outside your organization without our written consent. This restriction concerns access to the application and does not limit your rights to the Audit Report set out in Section A.7.

3. Rules

You must:

• Use the Service only for legitimate business purposes and in compliance with applicable law
• Keep your login credentials and login links secure
• Ensure that all users authorized under your Account comply with these Terms
• Comply with the acceptable use policies of third-party AI providers and SERP services accessed through ChatBenchmark

You must not:

• Include personal data in AI-monitored content. You must not submit any personal data — names of natural persons, email addresses, phone numbers, physical addresses, or any other information that could directly or indirectly identify an individual — in prompts, keywords, project names, competitor names, or any other content submitted for measurement. Where a business name incorporates a personal name (e.g., a business operating under its owner's name), you may submit it solely as a business identifier; you confirm you are entitled to do so. Violation of this rule may result in immediate suspension of the affected Project or order.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
• Use automated means (bots, scrapers, crawlers) to access the Service beyond its intended user interface and APIs
• Use the Service to build a competing product or service
• Interfere with the functioning, security, or rate limits of the Service
• Submit content that violates applicable law or infringes third-party rights

If you violate these rules, we may suspend or terminate your access immediately, without prior notice where the violation poses a risk to the Service or other users.

4. Intellectual Property

Our Service. All intellectual property rights in the ChatBenchmark Service — including software, algorithms, analysis methodology, scoring, user interface design, documentation, and trademarks — belong exclusively to Processifier Sp. z o.o. You receive a limited, non-exclusive, non-transferable license to use the Service for the duration of your active product term, solely for your internal business purposes.

Your data. You retain all rights to the data you provide ("Customer Data") — including your configurations, competitor lists, and approved queries. We do not claim ownership of your Customer Data and process it only as necessary to deliver the Service.

Audit Reports. Rights to use Audit Reports are set out in Section A.7.

Feedback. If you provide feedback or suggestions, you grant us a non-exclusive, royalty-free license to use them for Service improvement, without obligation or compensation. You retain ownership of your ideas.

Aggregated data. We may create anonymized, aggregated statistics from usage patterns and measurement volumes (such as total queries performed or most monitored industries) to improve the Service and produce benchmarks or public statistics. This data will never identify you, your organization, or your specific configurations or results.

5. Fees & Payment

This Section applies to Subscription plans. Fees for one-time Audits and Audit + Monitoring packages are set out in Sections A and B.

Subscription Fees are charged in advance for the selected billing cycle (monthly or yearly) via Stripe. Prices are net of VAT; applicable VAT is added as required by law. Invoices are available in Account settings.

Auto-renewal. Subscriptions renew automatically for the same period unless cancelled before the current period ends.

Non-payment. If payment fails, we notify you by email. If payment remains outstanding: after 7 days we may restrict access; after 14 days we may suspend monitoring; after 90 days we may terminate the Account, with at least 14 days' notice, during which you may export your data.

Price changes. We may change Subscription Fees with at least 30 days' notice, effective from the next Subscription Period. If you do not agree, you may cancel before the new price takes effect.

Upgrades and downgrades. Upgrades take effect immediately with prorated fees; downgrades take effect at the next Subscription Period.

Refunds. Subscription Fees are non-refundable, except as expressly provided in these Terms or required by mandatory law.

6. Free Trial

Where offered, ChatBenchmark provides a free trial of 14 days from Account creation. The availability and scope of free trials is determined by us and shown on our website; we may, at our sole discretion, offer, withdraw, or extend trial periods for individual Customers. Free trials apply to Subscription plans only and are not available for Audits or Audit + Monitoring packages.

To start the trial, you must provide valid payment information (credit or debit card). You will not be charged during the trial period. At the end of the trial, your selected Subscription Plan will automatically begin and your card will be charged unless you cancel before the trial expires. During the trial, these Terms apply in full — including the rules in Section 3 and the liability limitations in Section 8. Since no Subscription Fees are paid during the trial, our financial liability during the trial period is zero (see Section 8).

We may end the trial at any time with notice. At the end of the trial, you must subscribe to a paid Subscription Plan to continue using the Service. Trial data is retained for 30 days after the trial expires; after that, it may be deleted.

7. Availability

We work to keep the Service available and performant, but we do not guarantee uninterrupted or error-free availability. We may perform maintenance at any time; where possible, with advance notice.

The Service relies on third-party AI providers and SERP services. Provider outages or degraded performance may temporarily affect measurement and do not constitute a breach of these Terms.

For products with ongoing application access: if the application is unavailable for more than 24 consecutive hours (excluding scheduled maintenance and AI provider outages), your access period will be extended by the duration of the downtime.

8. Liability

Liability cap

Each party's total aggregate liability under these Terms shall not exceed the total fees actually paid by the Customer to ChatBenchmark in the 12 months preceding the event giving rise to the claim. During any free trial period where no fees have been paid, ChatBenchmark's financial liability is limited to zero.

What we are not liable for

To the maximum extent permitted by applicable law:

• Neither party shall be liable for indirect, incidental, consequential, or special damages, including loss of profits, business, data (to the extent not caused by our breach of data protection obligations), or reputation.
• ChatBenchmark is not liable for the content, accuracy, or completeness of AI-generated responses produced by third-party providers.
• ChatBenchmark is not liable for changes, outages, or discontinuation of third-party AI providers or their APIs.
• ChatBenchmark is not liable for business decisions made based on ChatBenchmark data, scores, or reports, nor for the results of implementing recommendations.
• ChatBenchmark is not liable for damages resulting from your violation of these Terms, including consequences of including personal data in measured content.
• The Customer will indemnify and hold harmless ChatBenchmark from third-party claims arising from the Customer's violation of these Terms.

9. Termination

This Section applies to Subscription plans. End-of-term rules for Annual Monitoring are set out in Section B; the Audit is a one-time service and ends upon delivery.

• Monthly plans: cancel anytime, effective at the end of the current monthly period.
• Yearly plans: cancel with at least 30 days' notice before the renewal date.
• For cause: if we materially breach these Terms and fail to cure within 30 days of written notice, you may terminate immediately with a pro-rata refund of prepaid unused fees.
• We may terminate for material or repeated violations (immediately) or for any reason with 30 days' notice.
• After termination: your Customer Data remains available for export (JSON or CSV) for 30 days; thereafter Customer Data is deleted, except billing records retained for 5 years as required by Polish tax law (Ordynacja podatkowa, Art. 86 § 1). Refunds are not provided for the remaining paid period unless we terminated due to our own fault (in which case a pro-rata refund applies).

10. Changes to These Terms

We may update these Terms. For material changes affecting you, we will notify you by email at least 30 days before they take effect. For ongoing products, if you do not agree, you may terminate before the effective date; for completed one-time Audits, changes do not affect orders already delivered. Non-material changes (corrections, clarifications, formatting) may be made without advance notice.

Continued use of the Service after the effective date of the changes constitutes your acceptance of the updated Terms. Non-material changes (corrections, clarifications, formatting) may be made without advance notice.

11. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Poland. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. The parties will first attempt to resolve disputes amicably for 30 days; failing that, disputes shall be submitted to the courts competent for the registered seat of Processifier Sp. z o.o.

12. Final Provisions

Severability. If any provision is invalid or unenforceable, it shall be modified to the minimum extent necessary; the remainder continues in force.

Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, war, government actions, internet infrastructure failures, DDoS attacks, or prolonged third-party AI provider outages.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, sale of assets, or to an affiliate.

Marketing. We may reference your organization's name and logo in our client lists and marketing materials in a factual manner. You may object at any time by emailing us, and we will remove the reference within a reasonable timeframe.

Language. These Terms are drafted in English. Translations may be provided for convenience; in case of inconsistency, the English version prevails.

Entire agreement. These Terms, together with the Privacy Policy (chatbenchmark.com/privacy-policy), constitute the entire agreement regarding the Service.

SECTION A — ONE-TIME VISIBILITY AUDIT

A.1 The Audit

The Audit is a one-time service measuring the visibility of one brand in AI-generated responses. The standard scope is fixed:

• 25 queries × 9 AI models = 225 measurement calls for one brand;
• comparison against up to 15 competitors designated in configuration;
• analysis of mentions, positions, sentiment, cited sources, and presence gaps;
• prioritized recommendations;
• delivery as an electronic report ("Audit Report") accessible via a unique access link.

The list of AI models covered by the standard Audit is published on the order page at the time of ordering. Model availability may change per Section 1.

A.2 Ordering and Payment

Orders are placed through the order page and paid in full, in advance, via Stripe. Prices are net of VAT; applicable VAT is added at checkout. An invoice is issued automatically. The agreement for the Audit is concluded upon payment confirmation. By placing the order, you request that we begin performing the service immediately after payment confirmation.

A.3 Configuration

After payment, you receive a link to configure the Audit: confirming the brand, competitor list (up to 15), and the query set. We propose competitors and queries for your category; you approve or amend them. The approved configuration defines the scope of the Audit. Changes after approval require our consent.

A.4 Delivery Time

The Audit Report is delivered within 3 business days from your approval of the configuration (not from payment). If we fail to deliver within this period, you may request a full refund; this does not limit the Guarantee in A.6.

A.5 Dormant Orders

If you do not complete configuration within 30 days of payment, we will remind you by email. If configuration is not completed within 90 days of payment, we may cancel the order and refund the full amount paid.

A.6 Money-Back Guarantee

You may request a full refund of the Audit fee within 14 days of delivery of the Audit Report, without giving any reason, by emailing support@chatbenchmark.com. Refunds are processed to the original payment method within 14 days of the request.

The Guarantee applies once per brand and once per Customer (identified by NIP or equivalent registration number). It is a voluntary contractual guarantee and does not limit or replace any rights you hold under mandatory law.

A.7 Audit Report — License

The Audit Report is prepared for the Customer. You may:

• use the Report for your internal business purposes;
• share it within your organization and with your professional advisors and contractors (including marketing and SEO agencies) for the purpose of evaluating and implementing its findings.

You may not publish the Report publicly, resell it, or make it available to third parties other than as permitted above. The Report reflects measurements as of the dates indicated in it; we make no representation that results remain current after delivery.

Access link. The Report is delivered via a unique, non-guessable access link. The link remains active for 12 months from delivery. You may request revocation or regeneration of the link at any time. We may revoke a link in the event of abuse (e.g., public distribution).

A.8 No Outcome Guarantee

The Audit is a diagnostic service. We do not guarantee any position, mention, citation, or visibility improvement, whether or not recommendations are implemented (see Section 1).

SECTION B — ANNUAL MONITORING

B.1 The Service

Annual Monitoring is a fixed-term measurement service purchased together with an Audit ("Audit + Monitoring package"). It includes:

• recurring measurement of the same approved query set, performed weekly;
• access to the ChatBenchmark application (dashboard, trends, alerts) for the duration of the term;
• comparability of results across measurements.

B.2 Term, Payment, No Auto-Renewal

The Monitoring term is 12 months from activation. Activation occurs upon delivery of the Audit Report, unless agreed otherwise. The package is paid once, in advance, at ordering (Section A.2 applies).

Monitoring does not renew automatically. At the end of the term, measurement stops and application access ends. Continuing requires a new order. We will remind you by email before the term ends; no charge occurs without a new order.

B.3 Account and Password

Purchasing the package includes application access; you will be asked to set a password upon first login to secure ongoing access.

B.4 Guarantee for the Package

The Money-Back Guarantee (A.6) applies to the entire package fee within 14 days of delivery of the Audit Report. After that window, the Monitoring fee is non-refundable, except where mandatory law or Section 8 provides otherwise.

B.5 End of Term

After the term ends, your measurement data remains available for export (JSON or CSV) for 30 days; to request an export, contact support@chatbenchmark.com. The retention rules of the Privacy Policy apply thereafter.

B.6 Changes During the Term

If we make material adverse changes to the Monitoring service during your term (e.g., removal of a majority of covered AI models without replacement), you may terminate and receive a pro-rata refund for the unused period.

Contact

Processifier Sp. z o.o. ul. Józefa Piusa Dziekońskiego 1, 00-728 Warszawa, Polska
KRS: 0000932013 | NIP: 7011059822 | REGON: 520497564
Email: support@chatbenchmark.com · Privacy: privacy@chatbenchmark.com