Terms of Use

Last Updated: March 16, 2026

These Terms of Use ("Terms") govern your use of the ChatBenchmark service operated by Processifier Sp. z o.o. ("ChatBenchmark", "we", "us"). By creating an Account or using the Service, you agree to these Terms.

ChatBenchmark is a business-to-business service. These Terms are intended for businesses, professionals, and legal entities ("Customer", "you"). If you are a consumer using the Service for personal, non-business purposes, please do not use ChatBenchmark — these Terms are not designed for consumer use.

1. What ChatBenchmark Is (and Isn't)

ChatBenchmark is a SaaS platform that monitors how brands and competitors appear in AI-generated responses. The Service:

Monitors brand and competitor mentions in responses from large language models (LLMs) and AI search features
Analyzes sentiment, citations, source attribution, and share-of-voice across multiple AI providers
Detects potential hallucinations in AI-generated content about monitored brands
Provides dashboards, reports, scores, and alerts based on collected data

What ChatBenchmark does not do:

Does not influence or manipulate how brands appear in AI responses. We observe and report — we do not intervene.
Does not guarantee that all brand mentions across all AI models will be detected. AI responses vary by model, time, and context.
Does not guarantee the accuracy of AI outputs. Responses come from third-party AI providers (such as OpenAI and Perplexity) and SERP services and may contain errors, hallucinations, or outdated information. We report what AI models say — we do not verify whether it is true.
Does not provide business advice. Sentiment scores, rankings, and metrics are analytical estimates, not verified facts. You are solely responsible for any business decisions you make based on ChatBenchmark data.
Does not control AI providers. Third-party AI providers may change their models, APIs, pricing, or availability at any time. This may affect the results ChatBenchmark delivers. Such changes are outside our control and do not constitute a breach of these Terms.
Results depend on your input. The quality and relevance of monitoring results depends on the prompts, keywords, and competitor configuration you provide.

No personal data in AI queries. When we send queries to AI providers, we transmit only brand names, competitor names, keywords, and generic marketing prompts. We do not include any personal data in any query sent to AI providers. You must not include personal data (names of natural persons, email addresses, phone numbers, or any information that could identify an individual) in prompts, keywords, project names, or competitor names. See Section 3 for details.

2. Account & Access

Registration. To use ChatBenchmark, you must create an Account by providing your email address and full name, and setting a password. You must verify your email address through a confirmation code we send you.

Your responsibility. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. If you become aware of any unauthorized use, notify us immediately at support@chatbenchmark.com.

Team access. You may invite additional users to your Account and assign them roles (viewer, editor, admin). You are responsible for the actions of all users you authorize under your Account and for ensuring they comply with these Terms.

Business use. Your Account is for your organization's internal business use. You may not resell, sublicense, or share access to the Service outside your organization without our written consent.

3. Rules

You must:

Use the Service only for legitimate business purposes and in compliance with applicable law
Keep your login credentials secure and not share them with unauthorized persons
Ensure that all users authorized under your Account comply with these Terms
Comply with the acceptable use policies of third-party AI providers and SERP services accessed through ChatBenchmark (such as OpenAI and Perplexity)

You must not:

Include personal data in AI-monitored content. You must not submit any personal data — names of natural persons, email addresses, phone numbers, physical addresses, or any other information that could directly or indirectly identify an individual — in prompts, keywords, project names, competitor names, or any other content submitted for AI monitoring. This prohibition exists because your prompts are sent to third-party AI providers, and including personal data would create uncontrolled processing outside our Privacy Policy. Violation of this rule may result in immediate suspension of the affected Project.
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
Use automated means (bots, scrapers, crawlers) to access the Service beyond its intended user interface and APIs
Use the Service to build a competing product or service
Interfere with the functioning, security, or rate limits of the Service
Submit content that violates applicable law or infringes third-party rights

If you violate these rules, we may suspend or terminate your access to the Service immediately, without prior notice where the violation poses a risk to the Service or other users.

4. Intellectual Property

Our Service. All intellectual property rights in the ChatBenchmark Service — including software, algorithms, user interface design, documentation, and trademarks — belong exclusively to Processifier Sp. z o.o. You receive a limited, non-exclusive, non-transferable license to use the Service for the duration of your active subscription, solely for your internal business purposes. This license terminates when your subscription ends.

Your data. You retain all rights to the data you provide and generate through the Service ("Customer Data") — including your projects, competitor configurations, prompts, and the AI response data collected for you. We do not claim ownership of your Customer Data. We process it only as necessary to deliver the Service to you.

AI-generated outputs. AI responses, sentiment scores, share-of-voice metrics, and other analytical outputs are generated using third-party AI providers and our analysis algorithms. You may use these outputs for your internal business purposes. We do not claim copyright over AI-generated content, but we retain rights to our proprietary analysis methodology and scoring algorithms.

Feedback. If you provide us with feedback, suggestions, or improvement ideas, we may use them to improve the Service without any obligation or compensation to you. You retain ownership of your ideas — you are granting us a non-exclusive, royalty-free license to use the feedback for Service improvement, not assigning your intellectual property.

Aggregated data. We may create anonymized, aggregated statistics from usage patterns (such as "most monitored industries" or "average number of prompts per project") to improve the Service and produce benchmarks. This data will never identify you, your organization, or your specific projects, prompts, or results.

5. Fees & Payment

Pricing. The Service is available under paid Subscription Plans as described at chatbenchmark.com/pricing. All prices are net of VAT; applicable VAT will be added as required by law.

Billing. Subscription Fees are charged in advance for your selected billing cycle (monthly or yearly) via Stripe. By subscribing, you authorize recurring automatic charges at the start of each Subscription Period. Invoices are available in your Account settings.

Auto-renewal. Subscriptions renew automatically for the same period unless you cancel before the current period ends.

Non-payment. If payment fails, we will notify you by email. If payment remains outstanding: after 7 days, we may restrict access to the Service; after 14 days, we may suspend prompt monitoring; after 90 days, we may terminate your Account. You will receive at least 14 days notice before Account termination, during which you may export your data.

Price changes. We may change Subscription Fees with at least 30 days advance notice. Price changes apply from your next Subscription Period, not the current one. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

Upgrades and downgrades. Upgrades take effect immediately; the fee difference is prorated for the current period. Downgrades take effect at the start of the next Subscription Period.

Refunds. Subscription Fees are generally non-refundable. If we terminate your Account due to our own fault or an uncured material breach on our part, you are entitled to a pro-rata refund of prepaid unused Subscription Fees.

6. Free Trial

ChatBenchmark offers a free trial of 14 days from Account creation. We may, at our sole discretion, extend the trial period for individual Customers.

To start the trial, you must provide valid payment information (credit or debit card). You will not be charged during the trial period. At the end of the trial, your selected Subscription Plan will automatically begin and your card will be charged unless you cancel before the trial expires. During the trial, these Terms apply in full — including the rules in Section 3 and the liability limitations in Section 8. Since no Subscription Fees are paid during the trial, our financial liability during the trial period is zero (see Section 8).

We may end the trial at any time with notice. At the end of the trial, you must subscribe to a paid Subscription Plan to continue using the Service. Trial data is retained for 30 days after the trial expires; after that, it may be deleted.

7. Availability

We work to keep ChatBenchmark available and performant, but we do not guarantee uninterrupted or error-free availability.

We may perform maintenance at any time. Where possible, we will provide advance notice of scheduled maintenance. Emergency maintenance may occur without advance notice if necessary to protect the Service or its users.

ChatBenchmark relies on third-party AI providers (such as OpenAI and Perplexity) and SERP services to generate responses. If an AI provider experiences an outage or degraded performance, monitoring for that provider may be temporarily affected. AI provider outages are outside our control and do not constitute a breach of these Terms.

If the Service is unavailable for more than 24 consecutive hours (excluding scheduled maintenance and AI provider outages), your Subscription Period will be extended by the duration of the downtime.

8. Liability

What we are always liable for

Neither party limits its liability for:

Intentional misconduct (wina umyślna)
Gross negligence (rażące niedbalstwo)
Death, bodily injury, or health damage caused by negligence
Any liability that cannot be excluded or limited under applicable mandatory law

Liability cap

For all other claims, each party's total aggregate liability under these Terms shall not exceed the total Subscription Fees actually paid by the Customer in the 12 months preceding the event giving rise to the claim. During the free trial period, where no Subscription Fees have been paid, ChatBenchmark's financial liability is limited to zero. This does not affect liability under the paragraph above.

What we are not liable for

To the maximum extent permitted by applicable law:

Neither party shall be liable for indirect, incidental, consequential, or special damages, including loss of profits, loss of business, loss of data (to the extent not caused by our breach of data protection obligations), or loss of reputation, regardless of whether such damages were foreseeable.
ChatBenchmark is not liable for the content, accuracy, or completeness of AI-generated responses produced by third-party AI providers. AI outputs may contain errors, hallucinations, or outdated information.
ChatBenchmark is not liable for changes, outages, or discontinuation of third-party AI providers or their APIs.
ChatBenchmark is not liable for business decisions you make based on ChatBenchmark data, scores, or reports.
ChatBenchmark is not liable for damages resulting from your violation of these Terms, including any consequences of including personal data in prompts or keywords in breach of Section 3.
The Customer will indemnify and hold harmless ChatBenchmark from third-party claims arising from the Customer's violation of these Terms, including the inclusion of personal data in AI-monitored content.

9. Termination

You may terminate

Monthly plan: Cancel at any time. Your subscription ends at the end of the current monthly period.
Yearly plan: Cancel with at least 30 days notice before the renewal date. Your subscription ends at the end of the current yearly period.
For cause: If we materially breach these Terms and fail to cure the breach within 30 days of your written notice, you may terminate immediately.

We may terminate

Non-payment: Per the escalation described in Section 5.
Terms violation: If you materially or repeatedly violate these Terms, we may suspend access immediately and terminate your Account.
At our discretion: We may terminate your Account for any reason with 30 days advance notice by email.

What happens after termination

Your Account is deactivated and access to the Service ceases.
Your Customer Data remains available for export (in JSON or CSV format) for 30 days after termination. To request an export, contact us at support@chatbenchmark.com.
After the 30-day export window, Customer Data is deleted — except billing records, which are retained for 5 years as required by Polish tax law (Ordynacja podatkowa, Art. 86 par. 1).
Termination does not relieve you of any accrued payment obligations.
No refund is provided for the remaining paid Subscription Period, unless we terminated due to our own fault (in which case a pro-rata refund applies).
The following sections survive termination: Intellectual Property (Section 4), Liability (Section 8), Governing Law (Section 11), and any other provisions that by their nature should survive.

10. Changes to These Terms

We may update these Terms from time to time. For material changes, we will notify you by email at least 30 days before the changes take effect. If you do not agree to the updated Terms, you may cancel your subscription before the effective date of the changes.

Continued use of the Service after the effective date of the changes constitutes your acceptance of the updated Terms. Non-material changes (corrections, clarifications, formatting) may be made without advance notice.

11. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Poland, without regard to conflict-of-law provisions. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

In the event of a dispute, the parties will first attempt to resolve it amicably through good-faith negotiation for a period of 30 days. If the dispute is not resolved through negotiation, it shall be submitted to the courts competent for the registered seat of Processifier Sp. z o.o.

12. Final Provisions

Severability. If any provision of these Terms is found to be invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions continue in full force and effect.

Force majeure. Neither party is liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, pandemics, war, government actions, internet infrastructure failures, DDoS attacks, or prolonged third-party AI provider outages. The affected party will notify the other promptly and make reasonable efforts to mitigate the impact.

Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms freely in connection with a merger, acquisition, sale of assets, or to an affiliate.

Marketing. We may reference your organization's name and logo in our client lists and marketing materials in a factual manner. You may object at any time by emailing us, and we will remove the reference within a reasonable timeframe.

Entire agreement. These Terms, together with our Privacy Policy (available at chatbenchmark.com/privacy), constitute the entire agreement between you and ChatBenchmark regarding your use of the Service. They supersede all prior agreements, proposals, or communications on this subject.

Language. These Terms are provided in English. If translated into other languages, the English version prevails in case of inconsistency.

Contact

Processifier Sp. z o.o. ul. Józefa Piusa Dziekońskiego 1, 00-728 Warszawa, Polska KRS: 0000932013 | NIP: 7011059822 | REGON: 520497564 Email: support@chatbenchmark.com

For privacy-related inquiries: privacy@chatbenchmark.com